Refund & Return Policy
Skincessory’s Commitment to Your Satisfaction
At Skincessory, we are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.
Once we receive and inspect the returned item, we will determine whether it is eligible for a refund. If approved, the refund will be issued to the original payment method.
Order Cancellation
You may request to cancel your order within 2 hours of placing it.
After 2 hours, your order may have already entered the processing or fulfillment stage, and we may not be able to cancel it.
If your cancellation request is approved, the refund will be issued to the original payment method.
How to Request a Return
To request a return, please contact our support team at support@skincessory.com.
Please include your Order Number, along with the name and email address used to place the order. This will help us process your request more quickly.
Damaged or Defective Items
We take care when preparing and packaging orders. If your item arrives damaged or defective, please contact us within 72 hours of delivery at support@skincessory.com.
Please include your Order Number and clear video showing the damage or defect. We will review your request and, if eligible, provide an appropriate solution, such as a replacement or refund.
Items damaged through misuse, improper handling, normal wear and tear, or use contrary to the product instructions may not be eligible for a refund or replacement.
Shipping and Delivery
We work to have orders delivered within the estimated delivery timeframe. However, shipping delays caused by the courier, customs, weather, or other circumstances outside our control may occur.
If your order is delayed, please contact us at support@skincessory.com, and we will do our best to assist you.
Incorrect Shipping Address
Please make sure that your shipping address is correct before completing your purchase.
If you notice that your shipping address is incorrect, contact us as soon as possible and, if possible, within 2 hours of placing your order.
Once an order has entered processing or fulfillment, we may not be able to change the shipping address.
Policy Updates
Skincessory reserves the right to update this Refunds & Return Policy when necessary. The most current version of this policy will be available on our website.
By placing an order with Skincessory, you acknowledge that you have read and accepted this Refunds & Return Policy.
Questions?
If you have any questions about returns, refunds, or your order, please contact us at: