Shipping Information
Shipping Information
At Skincessory, we are proud to offer our customers FREE shipping on all orders within the United States.
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it is placed.
An order is considered dispatched when it is handed over to our shipping carrier and is in transit to your shipping address.
During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the transit time after your order has been dispatched to the shipping carrier.
🇺🇸 United States: 3–7 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit and tracking updates that are outside of our control.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that their shipping details are accurate and complete at the time of checkout.
Incomplete or inaccurate shipping details may result in delayed processing or order cancellation.
If you notice an error in your shipping details, please contact us at support@skincessory.com as soon as possible and within 2 hours of placing your order.
We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
At Skincessory, we understand that receiving your order in a timely manner is important to you, and we strive to process and ship all orders as quickly as possible.
However, in some cases, delivery delays may occur due to circumstances outside of our control.
For example, shipping carriers may experience unexpected delays or transportation issues, including severe weather conditions or other disruptions.
In such cases, we will do our best to work with the carrier to help ensure that your package is delivered as soon as possible.
There may also be unforeseen circumstances that can delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays.
We will notify you as soon as possible if we encounter an issue with your order that may cause a delay.
Please note that Skincessory is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date.
However, we will always do our best to keep you updated on the status of your order and provide assistance when possible.
Lost or Stolen Packages
We understand that lost or stolen packages can be frustrating.
Once a package has been handed over to our shipping carrier, the delivery process is largely outside of our control.
If your package appears to be lost or stolen, please contact us at support@skincessory.com, and we will do our best to assist you.
We recommend contacting the shipping carrier directly to report the issue and, when applicable, file a claim.
We may also contact the carrier on your behalf to follow up on the situation and provide any available updates.
Skincessory is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.
However, we will do our best to assist you in resolving the issue. Depending on the circumstances, we may offer a replacement.
Shipping Policy Changes
Skincessory reserves the right to modify or update this Shipping Policy at any time without prior notice.
It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase.
By purchasing products from Skincessory, customers acknowledge and accept this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes that may affect their orders.
If you have any questions or concerns about our Shipping Policy, please contact us at: